Frequently Asked Plumbing & HVAC Questions

As the leading plumbers and HVAC contractor in Montville and cities nearby, we commit to deliver exceptional service and expertise to our valued customers. We compiled the most frequently asked questions we get from our clients regarding our services and products, and turned it into a resource page. Our goal is to empower you with the information needed to make informed decisions about your plumbing and HVAC systems. 

Whether you have questions about plumbing repairs, water heater installations, air conditioning maintenance, or any other related topics, this section has you covered. We hope you find the answers to your plumbing and HVAC questions here, and if you require further assistance or would like to schedule a service, feel free to contact our friendly team of experts.

Several bathroom finishes are currently trending, reflecting popular design aesthetics and styles. Here are a few:

  • Matte Black: Matte black finishes continue to be popular, providing a sleek, modern look. Black faucets, showerheads, towel bars, and other bathroom fixtures create a striking contrast against light-colored walls or tiles.
  • Brushed Brass/Gold: Warm-toned finishes like brushed brass or gold add a touch of luxury and sophistication to bathroom spaces. These finishes are often used for faucets, shower fixtures, and cabinet hardware.
  • Subway Tiles: Subway tiles remain a timeless choice for bathroom walls and shower surrounds. They offer a clean, classic look that suits various design styles and can be arranged in various patterns.
  • Natural Stone: The use of natural stone, such as marble or travertine, adds elegance and a sense of luxury to bathrooms. Stone can be incorporated in various elements, including countertops, shower walls, and flooring.
  • Minimalist and Monochromatic: Simplistic, minimalist designs with monochromatic color schemes are gaining popularity. These designs often feature neutral colors, clean lines, and a clutter-free aesthetic.

It’s important to note that while these finishes are currently trending, personal preferences and the overall style of your home should guide your choices. Consider timeless design elements that align with your taste and create a bathroom space that reflects your unique style.

A boiler is a heating device used to generate hot water or steam for various purposes. It plays a vital role in providing warmth and comfort in residential, commercial, and industrial settings. Here are some common uses of boilers:

  • Space Heating: Boilers are commonly used for central heating systems, where hot water or steam is circulated through pipes and radiators to warm up indoor spaces. They provide efficient and consistent heating in homes, office buildings, schools, hospitals, and other establishments.
  • Domestic Hot Water: Boilers can also be used to heat water for bathing, washing dishes, and other domestic purposes. They supply hot water on-demand or store it in a tank for later use.
  • Industrial Processes: Boilers are essential in various industrial applications, such as power generation, chemical processing, food and beverage production, and manufacturing. They provide steam for heating, sterilization, power generation, and other industrial processes.
  • Hydronic Systems: Boilers are the heart of hydronic heating systems, which use hot water to distribute heat. These systems are commonly found in radiant floor heating, snow melting, and baseboard heating applications.

Boilers are available in different types, including gas-fired, oil-fired, electric, and biomass boilers, each suited for specific needs and fuel sources. Consulting with a professional heating contractor or engineer can help determine the most suitable boiler system for your specific requirements.

Commercial plumbing plays a crucial role in maintaining the functionality, safety, and efficiency of commercial buildings and establishments. Here are key reasons why commercial plumbing is important:

  • Water Supply and Distribution: Commercial plumbing systems ensure a reliable and clean water supply for various purposes, such as drinking, sanitation, and fire protection. Proper water distribution is essential for the smooth operation of businesses, offices, schools, hospitals, and other commercial settings.
  • Wastewater Management: Effective wastewater management is vital to maintain cleanliness and prevent environmental contamination. Commercial plumbing systems handle the proper disposal of wastewater, ensuring compliance with health and sanitation regulations.
  • Plumbing Fixtures and Appliances: Commercial plumbing installations, including sinks, toilets, urinals, faucets, and showers, are essential for the comfort and convenience of employees, customers, and visitors. Properly functioning fixtures contribute to a positive experience and promote hygiene.
  • Safety and Health: Well-maintained commercial plumbing systems prevent water leaks, pipe bursts, and plumbing emergencies that can lead to property damage, business disruption, and potential health hazards.
  • Compliance with Codes and Regulations: Commercial plumbing must meet specific building codes and regulations to ensure safety, accessibility, and environmental standards. Compliance with these requirements is necessary to avoid penalties and legal issues.

Given the complexity and scale of commercial plumbing systems, it is crucial to work with experienced commercial plumbers who have the expertise and knowledge to design, install, repair, and maintain these systems effectively. Regular inspections and maintenance help prevent costly disruptions and ensure the longevity and reliability of commercial plumbing infrastructure.

Several factors contribute to drain clogs, and understanding the common causes can help prevent them. Here are the most frequent culprits behind drain clogs:

  • Accumulation of Hair: Hair is one of the primary causes of bathroom drain clogs. Over time, hair can bind with soap residue and form blockages in shower drains and bathroom sinks.
  • Food Waste: Kitchen sinks often experience clogs due to the improper disposal of food scraps. Fats, oils, and grease can solidify and create blockages when poured down the drain.
  • Soap Scum and Mineral Buildup: Soap scum and mineral deposits can accumulate inside drains, particularly in bathroom sinks and showers. Over time, these substances can restrict water flow and cause clogs.
  • Foreign Objects: Accidental or intentional flushing of foreign objects, such as wipes, cotton balls, dental floss, or small toys, can obstruct drains and cause blockages.
  • Tree Root Intrusion: In outdoor drainage systems, tree roots seeking moisture and nutrients can infiltrate and block sewer lines, leading to severe clogs.

To prevent drain clogs, it’s important to use drain strainers to catch hair and food particles, avoid pouring grease down the drain, and dispose of waste properly. Regular drain cleaning and maintenance by professional plumbers can also help prevent clogs and ensure proper drainage throughout your home or business.

Plumbing emergencies can be disruptive and stressful, often requiring immediate attention to prevent further damage. Several factors can lead to plumbing emergencies. Here are some common causes:

  • Pipe Leaks and Bursts: Corrosion, age, extreme temperatures, or high water pressure can weaken pipes, leading to leaks or bursts. This can cause water damage and flooding.
  • Clogged Drains and Toilets: Accumulation of debris, grease, hair, or foreign objects in drains and toilets can result in blockages, causing water backup and overflow.
  • Sewer Line Issues: Damaged or clogged sewer lines due to tree root intrusion, collapsed pipes, or sediment buildup can cause sewage backups, foul odors, and potential health hazards.
  • Water Heater Malfunction: Faulty water heaters can leak, overheat, or stop functioning, leading to a lack of hot water, potential scalding, or water damage.
  • Frozen Pipes: During freezing temperatures, water inside pipes can freeze, causing them to expand and potentially burst when they thaw.
  • Faulty Plumbing Fixtures: Broken or malfunctioning faucets, valves, or toilet components can result in leaks, flooding, or a loss of water supply.

Proactive measures like regular plumbing maintenance, proper insulation of pipes, and prompt repairs can help prevent plumbing emergencies. However, when emergencies do occur, it’s essential to contact a professional plumber promptly to mitigate the situation and minimize damage.

The cost of installing a garbage disposal can vary depending on several factors, including the type of disposal, labor costs in your area, and any additional plumbing modifications required. On average, the cost of installation ranges from $200 to $500.

Here’s a breakdown of potential costs:

Cost of the Disposal Unit: Garbage disposal units can range in price from $75 to $500, depending on the brand, features, and power. Higher-end models with advanced features may cost more.

Installation Labor: Hiring a professional plumber for installation is recommended to ensure proper connection and functionality. Labor costs can vary but generally range from $100 to $300.

Additional Plumbing Modifications: If your kitchen doesn’t already have a garbage disposal, additional plumbing work may be necessary. This can include installing a new electrical outlet, connecting the disposal to the drainpipe, and possibly modifying the plumbing connections under the sink. The extent of these modifications can impact the overall cost.

It’s important to consult with a licensed plumber to get an accurate estimate based on your specific requirements. They can assess your kitchen’s plumbing setup, recommend suitable disposal options, and provide a detailed cost estimate for the installation.

The minimum depth required to bury a gas line can vary depending on local building codes, regulations, and the type of gas line being installed. However, a common guideline is to bury the gas line at a depth of 12 to 18 inches (30 to 45 centimeters) below the surface. This depth helps protect the gas line from accidental damage caused by excavation or other activities.

It’s important to note that specific requirements may differ based on factors such as the type of gas being used (natural gas or propane), the location of the gas line (indoors or outdoors), and local jurisdictional regulations. In some cases, deeper burial depths may be required, especially in areas with frost lines or if the gas line is crossing certain types of property.

To ensure compliance and safety, it’s crucial to consult with a licensed professional or contact your local utility or building department for specific guidelines and regulations regarding gas line installation and burial depth in your area.

Detecting a water leak early is crucial to prevent property damage and conserve water. Here are several methods to detect a water leak:

  • Monitor Water Meter: Turn off all water sources and check the water meter. If the meter continues to move, it indicates a possible leak.
  • Visual Inspection: Look for signs of water damage, such as water stains, mold, or mildew growth, on walls, floors, or ceilings. Damp or discolored areas can indicate an underlying leak.
  • Water Bill Analysis: Monitor your water bill for any unexplained increases in usage. A significant spike in water consumption without a corresponding change in usage habits could signal a leak.
  • Listen for Sounds: Turn off all water-using appliances and listen for the sound of running water. If you hear water flowing, it may indicate a leak.
  • Dye Test: Place a few drops of food coloring in the toilet tank and wait for about 30 minutes without flushing. If the dye appears in the toilet bowl, there may be a leak in the flapper valve.
  • Use Leak Detection Devices: Utilize leak detection devices such as moisture sensors, water alarms, or smart water leak detectors that can alert you to the presence of water where it shouldn’t be.

If you suspect a water leak but are unable to locate it, it is recommended to contact a licensed plumber who specializes in leak detection. They have the expertise and tools to identify hidden leaks and offer appropriate solutions.

The lifespan of plumbing in a slab foundation can vary depending on several factors, including the quality of installation, materials used, maintenance practices, and environmental conditions. In general, plumbing systems installed in a slab foundation are designed to last for several decades.

Copper pipes, commonly used in plumbing, can have a lifespan of 50 to 70 years or more, while PEX (cross-linked polyethylene) pipes can last up to 40 to 50 years. However, these estimates are approximate and can vary based on usage patterns, water quality, and other factors.

Regular maintenance and inspections are crucial for identifying and addressing potential issues early. Signs of aging or deteriorating plumbing in a slab foundation may include leaks, reduced water pressure, discolored water, or unusual sounds in the pipes.

If you have concerns about the lifespan of plumbing in your slab foundation, it’s advisable to consult with a professional plumber who can assess the condition of your plumbing system and provide recommendations for maintenance, repairs, or replacement if necessary.

Repairing a broken pipe without digging it up can be achieved through trenchless pipe repair methods. Here are two common options:

  • Pipe Lining: Pipe lining involves inserting a flexible, resin-coated liner into the damaged pipe. The liner is inflated and adheres to the inner walls, creating a new, durable pipe within the existing one. This method is effective for fixing cracks, leaks, or small sections of damaged pipe.
  • Pipe Bursting: Pipe bursting involves inserting a new pipe into the damaged one while simultaneously fracturing the old pipe outward. This method is suitable for replacing an entire section of a pipe that is extensively damaged or collapsed.

Both techniques minimize the need for excavation by utilizing access points at either end of the pipe. They are cost-effective, time-saving, and cause minimal disruption to the surrounding landscape or property.

It’s essential to consult with a professional plumbing contractor experienced in trenchless repair methods. They can assess the extent of the pipe damage, recommend the most suitable technique, and ensure a successful repair without the need for extensive excavation.

When it comes to sewer line pipes, several materials are commonly used, each with its own advantages and considerations. One widely recognized and preferred material for sewer lines is PVC (polyvinyl chloride) pipe.

PVC pipes are known for their durability, longevity, and resistance to corrosion and chemical degradation. They have smooth interiors that allow for efficient wastewater flow and minimize the risk of clogs. PVC pipes are also lightweight, making them easier to handle and install. Additionally, PVC is cost-effective compared to other materials like cast iron or clay.

Another option is HDPE (high-density polyethylene) pipe, which is known for its flexibility, strength, and resistance to leaks. HDPE pipes are commonly used in areas with unstable soil conditions or where seismic activity is a concern.

The choice of pipe material for a sewer line depends on various factors such as soil conditions, local regulations, budget, and project requirements. It’s recommended to consult with a professional plumber or engineer who can evaluate the specific circumstances and recommend the best pipe material for your sewer line installation or replacement.

The cost of installing a shower can vary depending on several factors, including the complexity of the project, the materials used, and your location. On average, the cost to install a shower can range from $1,000 to $5,000 or more.

Here are some key cost considerations:

  • Shower Type: The type of shower you choose, such as a basic alcove shower, a walk-in shower, or a custom-designed shower, will affect the overall cost.
  • Materials: The cost of shower materials, including tiles, fixtures, showerheads, and glass enclosures, can vary significantly depending on their quality and design.
  • Plumbing Work: If significant plumbing modifications are required to install the shower, such as moving water supply lines or drains, it can increase the overall cost.
  • Labor: The cost of labor will depend on the complexity of the installation and the rates charged by plumbers or contractors in your area.

It’s recommended to obtain multiple quotes from reputable professionals to get a better understanding of the specific costs involved for your shower installation project. This allows for accurate budgeting and ensures you receive a fair price for the desired level of quality and craftsmanship.

The main difference between a commercial and traditional tankless water heater lies in their capacity and design. Here’s a breakdown:

  • Capacity: Commercial tankless water heaters are specifically designed to meet the high-demand requirements of commercial establishments, such as restaurants, hotels, or large office buildings. They have a higher flow rate and can supply hot water to multiple outlets simultaneously. Traditional tankless water heaters, on the other hand, are typically designed for residential use, serving smaller households with lower hot water demands.
  • Size and Design: Commercial tankless water heaters are larger in size and have a more robust construction to handle the higher demand and continuous operation. They often require professional installation and may include advanced features like modulating gas valves for precise temperature control. Traditional tankless water heaters are smaller and more compact, suitable for installation in residential spaces.
  • Applications: Commercial tankless water heaters are commonly used in commercial settings where a continuous and reliable supply of hot water is critical, such as hotels, restaurants, or hospitals. Traditional tankless water heaters are ideal for residential applications, providing on-demand hot water for showers, faucets, and appliances.

It’s important to select the appropriate type of tankless water heater based on your specific needs, taking into account the hot water demand and intended application to ensure optimal performance and efficiency.

The best water filter for a home depends on various factors, including the specific water quality concerns, budget, and personal preferences. Here are some popular types of water filters commonly used for home use:

  • Reverse Osmosis (RO) System: Effective in removing a wide range of contaminants, including heavy metals, chemicals, and microorganisms. RO systems typically have multiple filtration stages.
  • Activated Carbon Filters: Great for removing chlorine, odors, and improving taste. They are available in various forms, such as pitcher filters, faucet-mounted filters, and whole-house systems.
  • UV Water Purifiers: Ideal for eliminating bacteria, viruses, and other harmful microorganisms from the water. UV purifiers work with a combination of other filters for complete water purification.
  • Gravity Water Filters: Convenient and portable, these filters use gravity to pass water through multiple filtration media, removing impurities.
  • Whole House Water Filters: Installed at the main water supply point, these filters treat all water used in the house, providing comprehensive filtration.

To determine the best water filter for your home, it’s crucial to get your water tested and identify the specific contaminants you want to address. Additionally, consider factors like maintenance, filter replacement costs, and the flow rate of the filter system. Consulting with a water treatment specialist can help you choose the most suitable water filter to meet your needs and provide safe, clean drinking water for your household.

The lifespan of a water heater can vary depending on factors such as its type, quality, maintenance, and usage. On average, traditional tank-style water heaters can last between 8 to 12 years, while tankless water heaters can last up to 20 years or more. However, it’s important to consider the following indicators to determine when a water heater should be replaced:

  • Age: If your water heater is approaching or surpassing its expected lifespan, it may be wise to consider a replacement, even if it’s still functioning.
  • Efficiency: As water heaters age, their efficiency tends to decline. If you notice a significant increase in your energy bills or if the heater struggles to provide consistent hot water, it may be time for a replacement.
  • Repairs and Maintenance: Frequent repairs or recurring issues can be a sign of an aging water heater. If the cost of repairs becomes prohibitive, it may be more cost-effective to invest in a new unit.
  • Water Quality: If your water heater is causing issues such as rust-colored water or sediment buildup, it could indicate deterioration of the tank and the need for a replacement.

Regular maintenance and inspections by a professional plumber can help determine the condition of your water heater and provide guidance on when it’s best to replace it. Ultimately, it’s essential to weigh the cost of potential repairs, energy efficiency, and the age of the unit when deciding whether to replace a water heater.

When it comes to the most reliable brand of water softeners, several reputable manufacturers stand out in the industry. While individual experiences and preferences may vary, here are a few widely recognized and reliable brands:

  • Fleck: Fleck is a well-known brand that offers a range of dependable water softeners. They are known for their durable control valves and efficient performance.
  • Culligan: Culligan is a trusted name in water treatment and offers reliable water softeners with advanced features and excellent customer support.
  • Kinetico: Kinetico is known for its innovative and efficient water softening systems. They utilize non-electric designs and dual-tank systems for uninterrupted soft water supply.
  • Morton: Morton is a popular brand that offers reliable and affordable water softeners. They provide a range of models suitable for different household sizes and water hardness levels.
  • GE Appliances: GE Appliances manufactures reliable water softeners with user-friendly controls and efficient water softening capabilities.

It’s important to consider factors such as water hardness levels, system size, regeneration process, warranty, and local dealer support when selecting a water softener. Consulting with a water treatment specialist can help you identify the most reliable brand and model that meets your specific needs and provides long-lasting and efficient water softening.



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    Deena Vreeland
    They are amazing! Already recommended and they did not disappoint.
    Peter Q Lee
    Responsive and down to earth. Genuine. Which is very important in this line of work. This is the right choiceEdit : had another service. Karen was a great and respectfuk coordinator and took care of us. Matt the owner had toCome and fix this specific cartridge. Well worth the wait. This is the right choice for your plumbing needs.
    Ellen N
    I’ve heard raves about Above and Beyond Plumbing and finally experienced their service for myself. Matthew replaced 2 leaking faucets and an instant hot for me recently. From the assessment, to the recommendations, the communication and scheduling, everyone was wonderful to work with. Matthew was neat and so patient and respectful! The name Above and Beyond fits perfectly!!
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    Problem was resolved - solution was clearly communicated first.
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    They are excellent, if anybody have plumbing issue this is the company you can trust.
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    Very professional responsive. They Installed a new hot water heater in our condo, but it had a defective sensor, which they quickly repaired. The whole time, the plumbers and staff were caring, professional, and understanding. 👍
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    I had a wonderful experience using Above and Beyond to install a new stall shower. Matt was so easy to work with and did a get job.Matt who did the work was also great and a pleasure to work with.
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    Above & Beyond were outstanding. I converted from oil to gas. They replaced my boiler and hot water heater with a Navien Combi boiler. They were punctual and professional throughout the entire process. From the estimate to the permit to the installation. Taylor emailed/called me every step of the way and answered every question I had. Matt was very informative about the company and installation. Mike and crew did a very clean, quality installation. I will definitely be recommending them to any of my neighbors also converting from oil to gas.
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    The team was great ! Tiffany answered my call exactly when they opened and coordinated a new water heater installation with Matt. Matt was excellent and installed that day!
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    We have been using Above and Beyond Plumbing at our house and highly recommend their services. They have come for routine work and emergencies Very professional and knowledgeable Plumbers Matthew is a valued employee. Thank you
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    Matthew was professional and knowledgeable in addressing my two plumbing issues. My bathroom sink is now clog free as well as my basement toilet.These plumbers are keepers and will always be my first choice.
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    Above and Beyond replaced my water heater today and did an awesome job.I received a reasonable quote within an hour of calling and they got me on the schedule quickly. The day of the install they arrived on time, put in the new water heater without issue and up to code, and left no mess. What more can you ask for?
    Barbara Morrison
    New review: Mathew arrived on time and replaced our sump pump. He said that it was pumping out water and he was super-fast putting the new pump in the sump. We were pleased with his work and glad that it solved our issue of a failed sump pump by putting a new pump in.Mike, the plumber, was very neat and clean during the repair and did a great job. He was early, which we loved, and he fixed the faucet with a new hose. No more leaks and I can once again use the pull-out hose! We appreciate the nice job that he did.
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    Above and Beyond installed a new kitchen faucet in our home. They did a terrific job were responsive during the entire process. Matt and his crew did a great job
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    It took years to finally find a plumbing company that I can trust and count on. Above and Beyond Plumbing and Heating has come to our rescue several times. I cannot express how much I appreciate when the person answering my call is pleasant. Taylor is so kind! I know that I’m in good hands and soon someone will be at my house to address and resolve my plumbing issue.Every plumber sent to my home from Above and Beyond has been top notch. Knowledgeable, respectful, and absolutely professional. Exactly what everyone hopes for. I highly recommend.
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    Always great service from Above & Beyond. Had Greg stop by to check clog/leak and replace shower head. Thank you Greg- great job! Oops, kudos also to Matt who came last Friday to switch out my shower control. It meant going into the wall and refitting the piping and took quite a bit of time. He did a fantastic job and I love my new shower control!
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    Professional and quality work. Cost was very reasonable as well.
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    Mike from above and beyond plumbing did a great job installing our new faucet and taking out the old leaky one. Very clean, no mess left behind. Very accommodating to a later time. No problems.
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